PRE-SALE SERVICE

First, technical exchange

1. Understand the basic needs of customers

2. Understand the variety of customer products.

3. Understand the quality requirements of customer products.

4. Introduce the technical parameters and characteristics of various products of our company

Second, according to the actual situation of the customer, propose equipment proposals.

Third, according to the use effect and user requirements to improve the equipment.

SALE SERVICE

1. Keep in touch with customers during the manufacturing process and continuously improve and improve.

2. Maintain communication with customers during commissioning and produce samples according to customer requirements.

3. Perform necessary protection on the equipment to meet the user's protection requirements during packaging rust prevention, storage and transportation.

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AFTER SALES SERVICE

In order to enhance the company's market competitiveness, it is necessary to strengthen after-sales service, standardize management, improve the company's reputation, provide timely and sincere and thoughtful service to customers.

After years of hard work, the company has accumulated rich after-sales service experience, built a professional after-sales service team and established a perfect after-sales service system.

Service Content

User tracking service

In the process of using our company' s equipment, we provide a lifetime user tracking service. That is, during the user`s use, the technicians are periodically dispatched to communicate with the user unit to examine the user`s usage, understand the user`s usage problems, and feedback the problem to the company.

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Technical support and service

After the equipment is installed and debugged, we provide technical support services to users. The main content includes equipment fault handling and recovery, and the equipment is adjusted according to user requirements.

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Telephone consultation service

We offer 7X24 hours of lifetime free phone technical support. If you have problems during use or if you have any questions during the operation, you can contact the technical engineer directly for emergency support services.

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On-site repair service

Our company provides one year of free maintenance. In the course of use, due to equipment failure, after receiving the call, our company will arrive at the scene in the shortest time for maintenance and configuration, and solve the problem within one working day under normal circumstances.

Service structure

On-site support service

During the installation and commissioning of the equipment, our company forms an on-site support service group to provide on-site services for users.

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Company headquarters service

After the equipment is officially running, our company continues to provide technical support. Our technicians arrive at the scene in the shortest time to solve problems for users.

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User tracking, return service

During the process of using our company's equipment, we provide user tracking and return visit services. That is, after the equipment all installed to the designated location, and after both parties have passed the acceptance.

Periodically dispatch technicians to communicate with customers to check user usage. Provide free service support for the resolution of difficult problems raised by customers to ensure that customers are fully equipped to use the equipment.

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Free service hotline service

A 24-hour service hotline is available to receive customer inquiries, service scheduling and complaints.

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Other additional service commitments

If you need to know about our companys product trends and exchange products in time, you can visit our website (m.longrenart.cn)

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Product use training

Adhering to the principle of technological innovation and management innovation, we continuously provide customers with complete industry solutions. While providing excellent products, we continuously introduce supporting training services to help users achieve twice the result with half the effort.

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On-site support service

Our professionals communicate with you face to face and conduct research and analysis on the spot to solve the problem.